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info@caqa.com.auAdministration Manager of the Year Celebrates the administration manager whose operational leadership underpins a smooth, compliant, and learner-focused training operation.
Who can be nominated: Administration managers at Australian RTOs, TAFEs, or higher education providers, with minimum 12 months in the role.
Judging criteria:
• Operational efficiency and service quality (30%): speed, accuracy, and responsiveness of administrative services
• AVETMISS and data integrity outcomes (25%): accuracy and timeliness of data submissions
• Staff leadership and development (25%): growth and retention of administrative staff
• Learner-facing service quality (20%): feedback from learners on administrative touchpoints
Celebrates the administration manager whose operational leadership underpins a smooth, compliant, and learner-focused training operation.
Who can be nominated: Administration managers at Australian RTOs, TAFEs, or higher education providers, with minimum 12 months in the role.
Judging criteria:
• Operational efficiency and service quality (30%): speed, accuracy, and responsiveness of administrative services
• AVETMISS and data integrity outcomes (25%): accuracy and timeliness of data submissions
• Staff leadership and development (25%): growth and retention of administrative staff
• Learner-facing service quality (20%): feedback from learners on administrative touchpoints
